Returns & Exchanges

At Jump, we stand by the quality of our tech with a 30-day satisfaction guarantee on all electronic devices and accessories. If your new gear isn't the perfect fit for your lifestyle, we offer a streamlined return process to get you back on track.

1

Initiate Your Return

Log in to your Jump account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Secure the Device

Pack the item in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location within 7 days of starting the request.

4

Refund Processing

Once our technicians inspect the hardware for quality assurance, your refund will be issued to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing